Privacy Policy

Alright, let's get real here. We're Noctyrian Wardforge, and we've spent years building digital fortresses for brands. Now we're gonna be upfront about how we handle YOUR information when you visit our site or work with us.

This privacy policy isn't written by lawyers trying to confuse you (though yeah, they did review it). It's written by people who actually care about doing business the right way. We're based in Toronto, Ontario, Canada, which means we follow Canadian privacy laws - specifically PIPEDA (Personal Information Protection and Electronic Documents Act).

Bottom line? We only collect what we need, we protect it like it's our own, and we'll never sell your data to sketchy third parties. Period.

We're not trying to build a dossier on you. Here's what we actually collect:

Information You Give Us Directly:

• Contact Details: Name, email, phone number, company name when you reach out or request a consultation
• Project Information: Stuff you tell us about your business, goals, and challenges - basically what we need to help you
• Communication Records: Emails, messages, and notes from our conversations (we're not recording calls without telling you)
• Payment Info: Billing details when you become a client (handled through secure payment processors, not stored on our servers)

Information We Collect Automatically:

• Website Analytics: Pages you visit, how long you stay, what device you're using - the usual website stuff
• Technical Data: IP address, browser type, operating system (helps us fix bugs and optimize the site)
• Cookies: Small files that remember your preferences (more on this below)

We DON'T collect sensitive personal information like social insurance numbers, financial account details, or health information. We don't need it, we don't want it.

We're not hoarding your data for fun. Here's what we actually DO with it:

We won't use your information for anything shady, sell it to data brokers, or spam you with irrelevant junk. That's not how we roll.

We don't sell your data. Full stop. But we do share it in these specific situations:

Service Providers We Trust:

Sometimes we need to work with other companies to deliver our services. Think hosting providers, payment processors, email platforms. These folks only get access to what they need to do their job, and they're contractually obligated to protect your information.

Legal Requirements:

If a court order, subpoena, or Canadian law requires it, we'll share information. We're not fans of this, but sometimes it's mandatory. We'll notify you if legally possible.

Business Transfers:

If we're ever acquired or merge with another company (unlikely, but who knows), your information might be transferred. You'd be notified in advance.

With Your Consent:

If you give us explicit permission to share your info in a specific way, we'll do it. For example, if you want us to showcase your success story as a case study.

Yeah, we use cookies. Not the chocolate chip kind (unfortunately). These are small text files that help our website remember you and work better.

Types of Cookies We Use:

How to Manage Cookies: Most browsers let you control cookies through settings. Just know that blocking all cookies might make parts of our site wonky. You can usually find cookie controls in your browser's privacy settings.

We don't use cookies for creepy behavioral advertising or tracking you across the internet. That's not our style.

We literally build digital fortresses for a living, so yeah, we take security seriously. Here's what we do:

• Encryption: All data transmission uses SSL/TLS encryption (that's the padlock you see in your browser)
• Secure Storage: Your data lives on encrypted, secure servers with restricted access
• Access Controls: Only team members who actually need your info can access it
• Regular Security Audits: We check our systems regularly for vulnerabilities
• Employee Training: Our team knows how to handle sensitive information properly
• Secure Payment Processing: Payment info is handled by PCI-compliant payment processors, never stored on our servers

It's YOUR data. You've got rights, and we respect them. Under Canadian privacy law (and just basic decency), you can:

How to Exercise These Rights:

Just email us at forge@noctyrianwardforge.info or call (416) 789-2450. We'll respond within 30 days (usually way faster). We might need to verify your identity first - can't just hand out data to anyone who asks.

If you're not happy with how we handle your request, you can file a complaint with the Office of the Privacy Commissioner of Canada. We'd rather resolve it directly, though.

We don't hoard data forever. Here's our approach:

• Active Clients: We keep your project files and communications as long as we're working together, plus 7 years after for tax and legal reasons (Canadian business requirements)
• Inquiries: If you reach out but don't become a client, we'll keep your contact info for about 2 years in case you change your mind
• Marketing Lists: If you opt in to